Home Health
Home Care
Hospice
Staffing
Patient Engagement
Revenue Cycle Management
Palliative Care
FAQsShare your knowledge and learn together.
FAQsFrequently Asked Questions
Before you post, search our list of frequently asked questions (FAQs) from other users.
Why is the task line in the Schedule Center yellow?
Access the Schedule menu > search Patient > Schedule Center > hover over the yellow warning to view if your scheduled discipline visits match your completed assessment discipline frequencies or if a Supervisory or Reassessment/Reevaluation visit is needed in your patient's Schedule Center.
How many HHA, PT/PTA, and OT/OTA visits until a Supervision is required?
Please refer to this Centers for Medicare and Medicaid Services (CMS) resource and utilize the Ctrl F
function to search content: https://www.govinfo.gov/content/pkg/FR-2017-01-13/pdf/2017-00283.pdf
How to Print/Download the Patient Chart?
Access Schedule menu > Search Patient > Schedule Center > Actions drop-down menu that enables users to download the patient's chart. This feature is role-based and a request to add to your database is required. To serve you better, we encourage our organizations submit inquiries through the Support Ticketing Center to allow our dedicated teams the opportunity to review and resolve immediately.
Report to show Active patients' Hospitalization Risk Score from M1033.
Our Axxess Business Intelligence (BI) solution allows you to drill down to each patient and view their M1033 value. Please review the following links showcasing our Axxess BI solution:
Axxess Help Center – Business Intelligence
Axxess User Community – Business Intelligence Part One
Axxess User Community – Business Intelligence Part Two
How to bill Medicare in Axxess Home Health?
Access Help menu > On-Demand Training. Axxess offers Revenue Cycle Management services to increase revenue, streamline operations, decrease costs, ensure compliance and improve outcomes.
How to recover an Admission Period if deleted?
Access Patient menu > Patient Chart > Schedule Activity > Episode Manager > Inactive Episodes > search your Episode > select Activate.
How to print the patient's Monthly Calendar?
Patient menu > Patient Chart > Schedule Activity > Schedule Manager > Master Calendar.
How to add a Surveyor and what permissions to choose?
Access Patients > patient charts > choose the patient > edit patient > demographics > State Surveyor/Auditor Access > drop down - choose your surveyor > save and exit.
How to create Templates for Physician Orders?
A template drop-down menu is available in a physician order; select the “Other" option inside the order. This will allow the use of a template from your template database. However, when using “Other” in an order, it does give a warning: "Please note that any orders entered in this section will not automatically flow to the plan of care and may impact your survey." The system does not allow to copy a previous order or to create a templated order to reuse.
How to update a Hospice Aide Care Plan that is completed?
In Axxess Hospice, if the Hospice Aide Care Plan needs to be updated, you will need to schedule another Hospice Aide Care Plan > select the load the previous Hospice Aide Care Plan > make the necessary changes > review the Effective Date of the new Hospice Aide Care Plan.
How to change the terminal diagnosis to another diagnosis?
In Axxess Hospice, create a Physician Oder to add/change a diagnosis code in the patient chart.
How to sign the medication profile?
Access Clients menu > Client Center > search Client > select Quick Reports > Medication Profile > Sign Medication Profile.
How do I see visits that are assigned to me by an agency?
In Axxess Care, log in to the mobile app with your Axxess SSO (Single Sign On) credentials. If you do not have an active Axxess Care login, you will not be able to use the Axxess Care mobile app.
How can I find staffing in my area or a targeted area?
Our Axxess Care solution is a great scheduling and staffing tool to find qualified clinicians in your area; plus, we are nationwide! Please reach out to one of our Axxess Care team members for more information.
How can Axxess find staffing that are not listed on the Clinical Map?
Our Axxess Care solution is a great scheduling and staffing tool to find qualified clinicians in your area; plus, we are nationwide! Please reach out to one of our Axxess Care team members for more information.
How can I pick up shifts in Axxess Care?
Earn more with Axxess Care. Select this helpful resource link to get you started.
How do I apply for nursing visits?
Earn more with Axxess Care. Select this helpful resource link to get you started.
Definitions:CategoryQuestion TypeActivity
Frequently Asked Questions
Before you post, search our list of frequently asked questions (FAQs) from other users.
Why is the task line in the Schedule Center yellow?
Access the Schedule menu > search Patient > Schedule Center > hover over the yellow warning to view if your scheduled discipline visits match your completed assessment discipline frequencies or if a Supervisory or Reassessment/Reevaluation visit is needed in your patient's Schedule Center.
How many HHA, PT/PTA, and OT/OTA visits until a Supervision is required?
Please refer to this Centers for Medicare and Medicaid Services (CMS) resource and utilize the Ctrl F
function to search content: https://www.govinfo.gov/content/pkg/FR-2017-01-13/pdf/2017-00283.pdf
How to Print/Download the Patient Chart?
Access Schedule menu > Search Patient > Schedule Center > Actions drop-down menu that enables users to download the patient's chart. This feature is role-based and a request to add to your database is required. To serve you better, we encourage our organizations submit inquiries through the Support Ticketing Center to allow our dedicated teams the opportunity to review and resolve immediately.
Report to show Active patients' Hospitalization Risk Score from M1033.
Our Axxess Business Intelligence (BI) solution allows you to drill down to each patient and view their M1033 value. Please review the following links showcasing our Axxess BI solution:
Axxess Help Center – Business Intelligence
Axxess User Community – Business Intelligence Part One
Axxess User Community – Business Intelligence Part Two
How to bill Medicare in Axxess Home Health?
Access Help menu > On-Demand Training. Axxess offers Revenue Cycle Management services to increase revenue, streamline operations, decrease costs, ensure compliance and improve outcomes.
How to recover an Admission Period if deleted?
Access Patient menu > Patient Chart > Schedule Activity > Episode Manager > Inactive Episodes > search your Episode > select Activate.
How to print the patient's Monthly Calendar?
Patient menu > Patient Chart > Schedule Activity > Schedule Manager > Master Calendar.
How to add a Surveyor and what permissions to choose?
Access Patients > patient charts > choose the patient > edit patient > demographics > State Surveyor/Auditor Access > drop down - choose your surveyor > save and exit.
How to create Templates for Physician Orders?
A template drop-down menu is available in a physician order; select the “Other" option inside the order. This will allow the use of a template from your template database. However, when using “Other” in an order, it does give a warning: "Please note that any orders entered in this section will not automatically flow to the plan of care and may impact your survey." The system does not allow to copy a previous order or to create a templated order to reuse.
How to update a Hospice Aide Care Plan that is completed?
In Axxess Hospice, if the Hospice Aide Care Plan needs to be updated, you will need to schedule another Hospice Aide Care Plan > select the load the previous Hospice Aide Care Plan > make the necessary changes > review the Effective Date of the new Hospice Aide Care Plan.
How to change the terminal diagnosis to another diagnosis?
In Axxess Hospice, create a Physician Oder to add/change a diagnosis code in the patient chart.
How to sign the medication profile?
Access Clients menu > Client Center > search Client > select Quick Reports > Medication Profile > Sign Medication Profile.
How do I see visits that are assigned to me by an agency?
In Axxess Care, log in to the mobile app with your Axxess SSO (Single Sign On) credentials. If you do not have an active Axxess Care login, you will not be able to use the Axxess Care mobile app.
How can I find staffing in my area or a targeted area?
Our Axxess Care solution is a great scheduling and staffing tool to find qualified clinicians in your area; plus, we are nationwide! Please reach out to one of our Axxess Care team members for more information.
How can Axxess find staffing that are not listed on the Clinical Map?
Our Axxess Care solution is a great scheduling and staffing tool to find qualified clinicians in your area; plus, we are nationwide! Please reach out to one of our Axxess Care team members for more information.
How can I pick up shifts in Axxess Care?
Earn more with Axxess Care. Select this helpful resource link to get you started.
How do I apply for nursing visits?
Earn more with Axxess Care. Select this helpful resource link to get you started.
