Anyone know what axxess' back up plan is if their site goes down ?
Liked by David
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There simply isn't one. Not one that I have found defined in their TOS. There also isn't a defined expected uptime in their TOS. I have read it through many times now and any references to outages or "system unavailability" is intentionally vague.
I have stressed the need for a cloud-based business to have these subjects outlined but have been dismissed.
@Tracy did you also notice the "feel" of that response from the Axxess staff member had a sense of "This is not the place to talk about Axxess software issues or company policies"? When I read the response it had left me with a bad taste in my mouth.
There was a time I had faith in Axxess and that they would do the right thing. Unfortunately, that time has gone and passed.
Look over all of my posts. I have made many contributions to this community page.
Just as companies they should always be flexible to adapt to change with the future. I don't see that hopefully future for Axxess. You never know though, they could adapt and change tomorrow.
I wish you the best luck,
Just another Axxess User
I am glad it is not just me. I have so many major concerns with Axxess. Not to say that I hate everything about the software. It has it good points and no system is perfect. They need to put together a client committee to review some of these major issues such as backup plan, audit trail, user permissions, reporting problems to clients, reporting release updates, etc.
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