I am running Month End AR report. When it completes and downloads to Excel (previously done through Libre) it is missing outstanding claims on patients. Anyone else experiencing this? Is there some kind of compatibility issue?
Where am I?
In The Axxess Community you can ask and answer questions and share your experience with others!
Good Morning Hayley,
Thank you for reaching out via the Axxess User Community! We apologize for any inconvenience you are experiencing. We are not aware of any reported issues at this time. If you think it could be a compatibility issue with the version of Excel you have on your computer, Excel has a compatibility function under File > Info > Convert. This is a hard one to pin point what the issue may be without knowing exactly what parameters you are using, if the outstanding clam has been opened and saved and several other variables.
Hope this was helpful and as always, thank you for choosing Axxess!
Tiffany Moczygemba