Recently, multiple issues have arisen from Axxess' PCR Center.
- The tasks with PDF attachments would block you from generating the final PDF to submit to Palmetto GBA (this has since been fixed)
- The finals are immediately sent out when you put in a UTN in the Pending Tab, even when the user has not marked the UTN as affirmed or not (what's the point of having the option to mark it as affirmed or non-affirmed if the system sends it out regardless)
- Duplicates of each episode are created, no one has communicated an ETA on when it will be fixed. It is very confusing for the agency to understand which ones have been sent or not because there is a duplicate episode in the "Create PCR" section
- The PCR Center is not pulling correct Plan of Care information over into the final generated PDF from the PCR Center. You then have to go and download the actual plan of care from the patient chart to use for the RCD Submission. This is a new issue, ever since the "update" which just breaks down the tasks which is the next problem.
- The breakdown of tasks is completely unnecessary and makes more work, the original version of the PCR Center where you could click the items to include was fine.
The reason I am making this post is that I think all of the agencies would like it if these 'updates' were tested before rolled out into the userbase, and announced. The updates should be tested with agencies who opt-in and should be tested for at least 2 weeks to figure out all of the issues, before making everyone endure all of the problems. Also, if there is a consensus around certain updates, Axxess should roll back the update until the issues are fixed, rather than it affecting everyone's stream of revenue.
Axxess, please don't roll out updates that are unpolished and unfinished. It causes a lot of headaches.
I completely agree! Thank you for posting this James.
I am still having the PDF issue........anyone else?
I haven't had the PDF issue recently. I am about to do some more RCD work, so if I run into it again I will let you know.
Still having issues, and the tickets I have submitted have gotten me nowhere, and it seems like AXXESS personnel, don't know who is in charge of this problem. Has anyone figured out this problem. AXXESS just hung out on me with this problem.
Which one are you referring to? I am still having duplicate PCR episodes, unfortunately.
the plan of care information is not populating in the PDF file for me, it will populate if it’s an attachment but not if it’s not an attachment.
The duplicates are still an issue. Seriously thinking about switching EMR's after this whole mess.
UPDATE:
Two issues seem to have been resolved:
I have notified Axxess of the issues that are still causing concern including:
I am glad to see slowly but surely the issues becoming resolved. However, this has caused a significant financial delay within our agency, we depend on Axxess, if Axxess has problems with their program, we have problems at our agency. The roll-out of PCR Center should be a reminder for any future updates to PLEASE have the features tested weeks before the update is launched to the customers, especially if it impacts revenue.
7 months later we are right back here. At least #1. The PCR center is not working correctly. Can't save checked items. Although #5 has nothing to do with PCR not working. I totally agree with #5. The breakdown is unnecessary. Besides, no matter how you save your items, no matter how specific you- are Palmetto just receives our documents in one large dump of documents. They are not even broken down for the reviewer as per Task # in eservices.
Wow, that's interesting to hear about e-services not receiving the documents in the way we submit them.
I can't imagine how they will handle it when the rest of the states have PCR implemented.