@Jay @Johnathan Eaves  Is there any though given to expand on communication with your customers on the reliability issues that seem to randomly plague the Axxess systems?

This is not the first time I have requested clarity, timely expectations, and preventative planning of these issues with Axxess that cause us customers to experience downtime.

Simply put, downtime causes loss in productivity.  Loss in productivity causes loss in revenue.  Loss in revenue will require customers to discontinue services/software that do not profit the business.