We are having difficulty reaching anyone for assistance with issues we are having with the software for Home Health. We have called multiple times to be on hold and then automatically disconnected without be able to speak to anyone. I have submitted help desk ticket as has another employee for issues.
Does anyone have another number to call other than the main number of 1-214-575-7711?
We are unable to open OASIS SOC for SN on the mobile app even after updating the Android Tablet App as instructed. Also the system is not saving documentation when putting in information when using the desktop.
Hello Theresa!
I apologize for the bad experience you had regarding the calls being disconnected. You are correct in that is the main number to call.
To clarify on your question-it is an entirely new app that needs to be downloaded for Home Health and not updating the old app. I have copied a previous post into my reply as the Home Health app is named differently inside the Google Play Store.
http://onelink.to/hhmobile
We have released a rebranded Axxess Home Health mobile app in the Google Play Store for optimal functionality with the newest features.
If you are an iOS user, no action is needed.
If you are an Android user, the previous Axxess AgencyCore app will no longer be supported. Please follow these steps to uninstall Axxess AgencyCore and switch to Axxess Home Health.
The rebranded app icon is red and labeled as “Home Health.” It will look and function similarly, and saved data will appear in the new app once you log in using your current user credentials.
Once installed, you will see recent mobile updates.
Thank you!
We have had zero communication!! Axxess has ceased all communication with our agency. NO return calls, no answers to tickets and no returned email. I call wait on hold and after 16 min the phone just hangs up. NOT ACCEPTABLE. ALL OF OUR CLAIMS submitted in the last 10 days RTP for SOFTWARE ERRORS. The claims are correct before going through there scrubber then MEDICARE gets them with diagnosis codes in the wrong format and attending physician name in the wrong format I have used Axxess Home Health for 8 years and this is the worst. Their silence is not helping them in anyway.
I know how frustrating it is, happens more often than not. When Axxess experiences a mass Exodus, the community postings will give them the reason. Not that they care. Focus from Axess in on updates that give you nothing, while know problems continue to not be addressed.
So great its a revolving door?!?! I will not continue to play their game. Yesterday I resorted to entering ALL NEW CLAIMS in Ability EASE and all of them have been accepted.
This is the message I have been trying to get through to those in charge at Axxess for some time now. I don't understand why or how Axxess, an online software company, expects to continue growing and maintaining customers when there is no communication regarding issues (alert of issue, cause when discovered, solution and prevention).
The quality of service being given is our agency's biggest complaint about the Axxess software. I am constantly being told the something is "Broken" or "doesn't work".
Axxess needs to take accountability, the issues plaguing this software are not "normal industrial issues" or any other excuse they may make. Axxess needs to focus their resources on fixing the existing system and optimizing the efficiency of the coding. If there is no one at Axxess that has this capability, then Axxess needs to hire professional experienced help to get control of their software.
It doesn't take long and most users will tell you that they EXPECT issues with the Axxess software. This is a mentality that should never be acceptable.
@Samuel and @serenitypointhospicellc Take a look at my earlier post about not being able to access the Ticket system. Now the Ticket system is back down.
https://community.axxess.com/post/i-can-not-access-our-ticket-system-615486517a74b12643cd18a6
After that check out some of my other posts. I have tried to help Axxess by giving them very specific information on some issues. This doesn't seem to help though. I feel that the time I spend on trying to show Axxess what the issue is about, is just a waste of my time.
I wish you both the best of luck,
Terrence C., Another Axxess User
Good luck my friends, Axxess didn't used to have all the issues they have now. When reputable, they signed on many customers and I don't think they have the staff to support the software and users. I resent the window dressing they do instead of known issues that need to be corrected.