I have 8+ reports of issues from field employees not being able to clock-out of visits and 2+ reports of issues from field employees not being able to clock-in to visits. This was all around the time frame of 12:00pm EST to 2:00pm EST.
I was curious if any other agencies had these issues reported also?
What ever was causing the issues has since disappeared. There were many steps taken to determine if this could have been a local or device issue and this was not the case. The affected devices ranged from old Android phones, new Android phone, Samsung and non-Samsung, iPhones and 1 Samsung tablet. The field staff were located in 3 different cities while the issue occurred to them concurrently. There were multiple field staff that performed a complete reboot of their device without any changes.
The issue was mostly with the clock-out process at the client signature. It would seem that the clock-out data could not be transmitted to Axxess successfully.
If there are any other agencies or support that had any issues similar to this yesterday, it may be helpful to chime in. The more information we collectively get to Axxess about issues, the better.
Thank you
Good Day Terrence,
Thank you for your question and associated feedback in the User Community. Your findings were not exclusive to your organization and were a more widespread issue, identified and reported. Our team addressed the underlying issue expeditiously and the resolution was executed same day.
Your recommendation to the community for others to provide details of issues and report also, I sincerely appreciate. This is very helpful in resolving issues when they occur. If your team continues to encounter additional obstacles, please don't hesitate to reach out to our Client Experience team directly. We appreciate your engagement and partnership with Axxess. Hope you have a great week!
Your friends at Axxess,
Pam