IT was reported to me that the Desktop Axxess web portal was down for at least 2 hours. Our agency tracked down time during the 6-7:00am and 7-8:00am hour blocks (Eastern Daylight Time Zone). I am looking into early visit's status to check the effect this downtime had on the mobile platform.
I was able to successfully log in at 8:38am. I found the Axxess system to be slow but it did eventually load.
Are there any other agencies that experienced these issues this morning?
Good morning
Thank you for using the User Community!
We apologize for this inconvenience. We have not done any updates last night or today. Updates, when they are loaded, are not supposed to generate any down-time for our users. I have double checked with client engagement and we have not had other similar reports today.
We appreciate you bringing this outage to our attention and we will look into this right away.
Your friend at Axxess,
Pam
Hello Pamela,
Thank you for the reply. I will keep you informed of any additional issues.
Thank you
Thank you Terrence,
Please do. I hope the rest of the day is smooth and you have a great rest of your week.
Sincerely,
-Pam
i have a problem getting back like h to my normal home tab with sub-menus like Home,, create, view, Patients, Scheduling. can anyone help