We have clients that have a set amount of units they are approved to use for services each month. This is a very important piece of information to have a accurate count on. Scheduling depends on this this information to put together a schedule that can a client as many hours as permitted.
It has come to our attention that some of our clients are over-scheduled and the Axxess HomeCare system is not flagging or stopping these overages from being worked.
I have a ticket open with support, but I wanted to ask if there were any other agencies that are encountering these issues?