Aloha!
We used to have a wonderful Account Manager. Since she has left, we were told we would be reassigned, then after a few months of no response, we were asked why we need one.
We have about 100+ outstanding issues, all associated with tickets. Currently, our top 3 issues are (1) false/inconsistent information in billing (RA, Claim History, etc.), (2) EVV Times not dropping as actual time, (3) EVV uploads not showing in Sandata.
Despite our attempt to provide detailed & thorough information, outlining each step, attaching screenshots, various troubleshooting already attempted and screen shared videos - there are still misunderstandings and miscommunication.
Since we do not have an account manager - we are reaching out for more urgent assistance via the User Community.
Is anyone available to assist?
Mahalo!
Good day @Nicole. Thank you for your outreach via the User Community. While we welcome client to client collaboration in our user community, we encourage our organizations to continue to utilize our support ticketing center for issue tracking and escalation to allow our teams to review, analyze, test and resolve each individualized inquiry. We are continually improving our solutions to serve our organizations better and appreciate your continued partnership and the value you bring to Axxess.
Your partner at Axxess, Stephanie
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Aloha and thank you Nicole for your hard work!