The Axxess Home Health software offers a download button to obtain a full chart for a client, however the Axxess Home Care software does not.
Have any other agencies requested this functionality? We have had clients ask for their medical chart and this becomes a very lengthy process to complete. HIPAA regulations states the following:
"... a covered entity must transmit health information about the individual directly to any person or designated entity within 30 days (with the possibility of one 30-day extension). Covered entities are strongly encouraged to provide individuals with access to their health information much sooner, and to take advantage of technologies that enable individuals to have faster or even immediate access to the information."
I have had a ticket in for the Download Button for Axxes HomeCare and the ticket is currently in the status of "Short-term Roadmap" since May 20, 2023.
Does anyone know where information on this roadmap is?
Any insight and suggestions into this subject would be greatly appreciated.
Thank you,
Another Axxess User
I have the download option. It's under manage episode. I use it for Ins., purposes. For requested visit information and appeal.
Is this for Axxess Home Care or Axxess Home Health? We have Axxess Home Care.
We had one of the super users to input a ticket, only the Admin or DON may have the privilege to download charts
Is this for Axxess Home Care or Axxess Home Health? We have Axxess Home Care.
Yes I called in and they walked me through the process. I do remember it taking 24 hrs to be activated.
Is this for Axxess Home Care or Axxess Home Health? We have Axxess Home Care.
I use Axxess Home Care
We use Axxess Home Health
Thank you for your response.
@Christina Are you sure your agency has HomeCare and not Home Health? All of the posts you have submitted have Home Health as the topic.
You are correct, We use Home Health. My mistake.
@Christina It's ok. It can get confusing rather quickly since all of Axxes' products are so similarly named.
Thank you for your feedback in the conversation.