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Hello @Shawna . Thank you for reaching out to us in the user community. If you did not delete the original claim, during the verification process, there is a "Reload All" button at the top of the page to reload any patient information updated in the patient chart.
If you did delete the original claim:
If you should require additional assistance, please submit a support ticket through the Support Ticketing Center or contact our Client Support Team at (866)795-5990. Thank you, Stephanie
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