Discussion
Hospice Is anyone else having the issue of the 'load previous note' option being removed or not showing? Did they change this function?
Is anyone else having the issue of the 'load previous note' option being removed or not showing? Did they change this function?
Where am I?
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Good afternoon Emilynn,
With the release last night permission has now been added under People>Permissions>Load Previous Note. Please make sure this item is selected for the clinicians who will be using this feature. Please let us know if you have any further concerns.
It may be that even if this permission is selected, the user may still not have the ability to "load previous note". Our product team/engineers are currently working on the and will notify us when it has been completed.
Is there a resolution to this yet? I have staff telling they still are not able to preload?
Good morning Jennifer,
If you have granted the "load previous note" permission, please have the user clear the cache on their device and log back into to the solution.
Are your engineers close to finding a resolution?
Good morning Pamela,
If you have granted the "load previous note" permission, please have the user clear the cache on their device and log back into to the solution.
Thank you for your reply. Unfortunately, the intervention is unsuccessful...
I still don't even have the option to "load previous note" as a permission either under my clinicians.
Good morning Emilynn,
If you have granted the "load previous note" permission, please have the user clear the cache on their device and log back into to the solution.
Anything else we can try??
Hello,
I'm having the same problem, "load previous note" not appearing.
Any resolutions on this?
Good morning all,
Having the same issues.
The permissions are not showing in either the SNV, SC, MSW etc, or the Permission tab to "load previous note"
Cleared the history with no results
We are still having the same problem. Are we getting close to the solution?