There was an order put in under the wrong certification period and we are getting a yellow bar signaling this. Status says "submitted pending QA Review" however, the order is not populating anywhere in my QA center or Orders Pending Co-Signature. Any suggestions?
Where am I?
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Hello and good afternoon Elizabeth,
Thank you for reaching out via the Axxess User Community!
When a tasks event date is outside of the episode range, the task will have a yellow bar to indicate this with a warning. To the right of the task under action you can select Menu, then details. Here you will be able to select to move this task to another episode. Tasks with this warning will not flow to co-signature or QA Center until resolved.
Hope this was helpful and as always, thank you for choosing Axxess!
Tiffany