Reason Code 32226 - Axxess Software not sending Units causing errors RTP at Palmetto GBA.
Is anyone else having problems with Code 32226 in the last 3 weeks? I have had several RTPs
Mark 4/17/2023 10:11AM EASTERN
Discussion
Revenue Cycle Management Reason Code 32226 - Axxess Software not sending Units causing errors RTP at Palmetto GBA.
Reason Code 32226 - Axxess Software not sending Units causing errors RTP at Palmetto GBA.
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In The Axxess Community you can ask and answer questions and share your experience with others!
@Mark SOMEONE ELSE POSTED TO THIS BLOG RECENTLY ABOUT THE SAME THING. WEVE NOT HAD THIS ISSUE BUT THE STRANGE THING I HAD HAPPEN FEW MONTHS AGO IS SOME OF THE MEDICARE CLAIMS WOULD TRANSMIT FROM AXXESS TO PALMETTO WITH ONLY THE SUPPLY LINE. IT WAS 3 OR 4 WITHING MONTHS OF EACH OTHER . WHEN WE'D LOOK AT THE UB IN AXXESS HOME HEALTH, THE CLAIM HAD ALL THE CHARGES BUT WHEN WE'D LOOK AT IT IN AXXESSRCM, IT WAS ONLY THE SUPPLY LINE.
BUT IVE NOT HAD THAT HAPPEN ANYMORE AND SUPPORT I GUESS IS STILL LOOKING INTO WHAT HAPPENED BECAUSE MY CASE IS STILL OPEN
YEP! This has been an ongoing issue for us. Unfortunately it's still happening occasionally. This is not fixed at all.
axxess takes a long time to reply and then when they do, they think you're asking for an enhancement request @Lauren