URGENT:

All free text assessments typed under the comments section for each systems field inside the Skilled Nurse Visit notes are gone FOR ALL OF OUR PATIENT CHARTS - QA'd and non QA'd SNV notes.

Is this happening to other agencies? Charts have been checked using Apple and Windows computers using several different types of browsers - still gone.

I have an SNV note that was downloaded previously for training purposes. I compared this to the current in chart copy - downloaded version has the comments, current in-chart copy has none.

Our agency has called and is awaiting a call back for solution. Axxess, we need this issue resolved ASAP.