I had the day off, but was told about the numerous issues with Axxess today. There were issues with the mobile app getting visit notes to load, COVID screening and basic logins. The staff in the office could not load the web interface to schedule and manage visits. The nurses could not do much when they did get logged in with their work.
I had pulled up the login screen to be presented with an error screen: 503 Service Unavailable No server is available to handle this request.
Then later when I did get the login screen to load I noticed that there was a redirect request to a different domain. How many domains is Axxess going to bounce around to?
It used to be from Axxess.com to then central.axxessweb.com and I think I've seen Axxess.net in some of the code breakdown.
Now central.axxessweb.com is redirecting to identity.axxessweb.com from a page labeled Oidc - Sign-In | Axxess Router. Page contents posted below. OIDC is not the most ideal form of authentication for medical data...
Anyways this may be the same domain, but Axxess is still screwing with their data flow and no mention of heads-up or why or what is going on. We, the customers, are still left in the dark.
We got the same message. I called the accounting dept and asked WHEN axxess was going to start reimbursing agencies for the Lost revenue due to “ down time “. adding up all the staff hours wasted is getting costly. Then to find out all agency rates could go up 5 percent annually to cover cost of “updates”! Waiting for axxess to workout all the bugs really is at the cost of the customer.
Our agency is also dealing with the additional cost of system downtime. From the cost we paid last year to this year, the proposed cost before any discounting was very close to double the monthly cost that we paid last year.
I am having the same problem. How can I fix this?
I'm sorry to tell you @Anne there is no fix. Axxess is not explaining anything about the issue. I wish you the best of luck.
This is still a problem as a single users reported encountering the "redirect" no login issue today! How frustrating as it works for some and others it doesn't! I have read that others have submitted ticket(s) for the issue but I am not seeing a resolution noted anywhere. This will not end well should other users report similar issues to me during the coming days and no work around exists!
Has anyone figured this issue out, its still happening to me?
It's still happening to me too. I've been in touch with someone from Axxess and they've had me try several different things and it still isn't working.
Nope…still having same issue too. More key strokes than necessary. I have generated so many tickets on other issues and the fix is only temporary. I assume will be the same in this case. tired of reporting problems and loosing more productive work time Because at any minute the repeat “slow loading “ or “not saving data “ problem will pop up again,!!!
We had our I.T come and resolve issue because axxess in so many words told us we basically had to update to a newer windows even though we already updated our system, but our I.T had to change the date , time and time zone on our computers and we restarted computer and system was up and running again. hope this helps.
Hello @TIFFANY, does your agency still get the redirecting message when logging into Axxess? Also what version of Windows was upgraded? Was this different builds of Windows 10 or did your agency upgrade to Windows 11?
Was there a confliction with the time supplied automatically by Windows NTP servers and Axxess database time?
What issue was resolved by these changes?
I'm sorry for all the questions, but this leaves more questions than answers for the issue of why the Axxess web service is requiring a redirect through OIDC login authentication.
Axxess has not released any information on security updates or the need for this additional step.
Typically a redirect is not a good thing. Think MiTM (Man in The Middle) attacks, or even a poisoned router. I also have not found any supporting evidence that supports this redirect as a more secure approach to credential validation and authentication.
Those are just my thoughts.
THANK YOU so much for posting about this Tiffany & Terrence!! Even though it's 2 years later, we had the same issue pop up on our DPCS's Windows 10 Dell laptop. We couldn't understand - she could log in just fine on other devices and so could I, but neither of us could sign in on that laptop. But I finally found this discussion and checked the date/time on the laptop - the last time in had synced was 2 years ago, and it was running 10 min fast. I restarted the time and viola - Axxess would let us log in at last!! Apparently the time sync affects Axxess' ability to redirect.