Hi Jason!
Thank you for reaching out to us in the User Community. Please confirm you are using Google Chrome or Firefox as your internet browser. Axxess is best supported on those 2 browsers. Also, please clear your cache and cookies. Let us know if that helps to resolve the issue. If you continue to have this issue I would encourage to reach out to a member of our support team to assist you further.
Thank you for being a valued Axxess Client!
Kari