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Asked a question 6 months ago

Do any other agencies experience frequent system outages? It is 10:48am EST on 10/29/2020 and our HomeCare agency portal computer web-based and mobile app users has been unavailable for 30 minutes now.

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System is back up as of 11:00am EST 10/29/2020.

Logged as downtime and still going to be waiting for a follow-up communication on cause of outage and future resolution.

With the depth of integration of our company data in the Axxess HomeCare system, we require consistent complete uptime.  Consistent uptime can make or break a company.

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