Skip to main content
Question
Home Health
Asked a question last year

Hello, I am writing because I am frustrated with support. I used Kinnser software in my previous job and I can tell you support always understood what I needed and they always called me back. I call Axxess and I feel that your reps don't understand my issues. I asked to speak to someone local and weeks later, I am still waiting. Is this normal for Axxess?

Where am I?

In The Axxess Community you can ask and answer questions and share your experience with others!

This is absolutely normal, the customer service from Axxess is consistently awful and slow.

Laurel Battle
Senior Implementation Manager

Hi @Denise Rodriguez Scheduler34, I apologize for your recent experience. Axxess is committed to partnering with your organization to ensure your needs are addressed timely and accurately. A member of our Client Experience team will contact you directly to discuss further. Thank you for choosing Axxess; we will connect with you shortly.

Regards,Β 

Laurel Battle