Skip to main content
Question
Home Health
Asked a question 9 months ago

How do you send a claim to a secondary payer? I have spoken with 5 customer service reps and gotten 5 different answers over the past 3 weeks. The claims come back with a different error message. I even followed the instructions for the help center. We have a lot of patients with secondary payers which is a lot of lost revenue at this point.

Where am I?

In The Axxess Community you can ask and answer questions and share your experience with others!

Hi @Mary24

We apologize for the miscommunication. At this time our Home Health solution does not allow for secondary billing. However, you will be able to send a claim to a secondary payer using our RCM solution.

Please see attached instructions: https://help.axxessweb.com/secure/attachment/147587/147587_RCM+Secondary+Billing+%281%29.pdf39

Have a wonderful day and thank you for choosing Axxess!