Good Morning @Michelle39 ,
Happy New Year! We apologize for the issue you are experiencing.
To better support you we need to see screenshots and review more details of the issue you are reporting. Please contact our Support line (214-575-7711 OPT 1) or enter a ticket with specific details and screenshots via the Support Ticketing Center for further assistance.
We look forward to supporting you and thank you for being a valued Axxess customer!