Missed visits not showing up in Master Calendar view ever since the system updated a few minutes ago. Any fix?

Is there a known bug when doing Survey Census (By Date Range) Reports? Our billing department does survey census reports per month and we are finding many discrepancies between actual census versus Axxess reported census. Patients who should be shown as active for a particular month are not showing up in the active report at all. Also, patients who were discharged the previous month are still showing up as active on the current month’s census report.

What other census report can we use to show accurate numbers for a specific date range - no matter if the patient has been moved to the discharged list or not? Example: Patient 1 had an active episode on January, Discharged in February. Patient’s chart has since been moved under Discharged patients. If we want a census report for the month of January, other than Survey census (By date range), is there another report we can use that will show Patient 1 as being an active patient for the month of January?

Would appreciate it if Axxess gave a heads up on going live with website updates during work hours. Axxess website is lagging, error messages everywhere including inbox, patient charts and QA center. This has been going on for the days only to be told to check internet connection and clear browser cache. 

Hi this is regarding Non-OASIS Start of Care

Diagnoses are not populating to the Skilled Nurse Visit notes. Any fix for this? Also, there is an error “No POC was created” when clicking “View Plan of Care” inside the Skilled Nurse Visits. Not sure if this is related. Please advise. Thank you