Crisia

74

Implementation Consultant

Hello,  Thank you for sending the additional information. The following error message '19963' represents an error in submitting the Final claim through AxxessDDE.  If this error message is... (More)

Hello @Holly,  Thank you for posting on our User Community!  I am more than happy to research this error message and find additional information.  May I ask the steps taken which lead you... (More)

Hello @norma, Thank you for your outreach. Please follow the steps below to reopen a note that has been approved from QA.  Please be aware the ability to reopen a task/note with a ‘Complet... (More)

Hello Samuel, We apologize for any inconvenience this may have caused. Yesterday, our team resolved all reported billing concerns and discrepancies. Please let us know if you are able to se... (More)

Good Day! We greatly apologize for the inconvenience and understand the importance of this function. Our Team is working expeditiously to resolve this urgent matter. Thank you again for your... (More)

Hello April, We greatly apologize for the inconvenience and understand the importance of this function to manage your agency's authorization. Our Team is working expeditiously to resolve th... (More)

Hello Linda, Thank you for your outreach. Our Axxess Home Health solution does not have the capability to adapt a Skilled Nurse Note to a Private Duty Shift Note, but the solution does prov... (More)

Hello Christine, Thank you for choosing Axxess. We apologize for any inconvenience this may have caused. Our Team is reviewing this inquiry and will notify you of critical developments as w... (More)

Hello @Pam  Yes, the Home Health solution automatically generates a Rap and a Final Claim inside the Billing Center & under Medicare/Medicare HMO>Billing History. If a patient’s status was ... (More)

Hello @PAM  We apologize you are having trouble finding the information needed to assist your billing question/concern. Axxess strives to provide as much information surrounding each of our... (More)