Krystal

187

Axxess Implementation Consultant

Hi Stacy! Thanks for reaching out in the User Community! I am currently in the app and not experiencing any errors. I would first ensure you are using the most updated app version. (4.1.4) Try logging out completely and logging... (More)

Hi Monika! Thanks for reaching out in the User Community. You would just need to schedule an SN evaluation and nurse can also add an order with frequency and SN interventions/goals as the SN evaluation does not create its own... (More)

Hi Robin! Thanks for reaching out in the user community! To add a missed visit on the web you can either go to Home> My schedule tasks or Home> My Monthly Calendar. In both options you will see a blue... (More)

Hi Claudia,

Thanks for reaching out in the User Community!

When the patient returns to the agency during the last 5 days of an episode, the ROC assessment should be completed, fulfilling both the ROC and recertification requirements.

Please reach... (More)

Hi Alex! Thanks for reaching out in the user community. You can edit any task in the task details to mark it as billable or remove the check box if it is not billable. Additionally, when verifying a claim you... (More)

Hi Nicole! Thank you for reaching out in the User Community!

Our team is in the process of rebooting the ticketing center so give it about 30 minutes and you should be able to access it. Sorry for any inconvenience... (More)

Hi Soji,

Thank you for reaching out in the User Community!

You will go to Employees tab>Employee Center>select the user. You can then utilize the quick links in employee profile and select permissions or in employee profile select Edit>permissions tab.... (More)

Hi LeAnn,

Thanks for reaching out in the User Community with your question!

This can happens when a clinician clicks on the supervisory task within the visit and then exits out of it without cancelling or completing. It is suggested... (More)

Hi Ryan!

Thank you for reaching out in the User Community!

Yes! You can create this just as you would a custom note. Go to the custom note manager and select the physician order task and then you can create... (More)

Hi Lanessa,

I am providing information below that should help, which was pulled directly from a OASIS E discharge guidance document.

In the case of an unplanned discharge, CMS still requires the DC OASIS to be based on an assessment.... (More)

Hi Murielle,

Thanks for reaching out in the User Community! If you forgot your password and need to reset it you can go to axxess.com35 and enter you email, then click the “having trouble logging in” link just below where... (More)

Hi Christina! Thank you for reaching out in the User Community!

Have you tried scheduling it by going to Schedule Center > Select Patient > Schedule Manager > Schedule Employee? If not, please try to schedule it this way and... (More)

Hi Christina,

Thank you for reaching out in the User Community! My suggestion would be to create an Intra-Episode Summary using the Episode Summaries under Quick Links. It will then automatically pull the vital sign ranges showing highest and lowest... (More)

Hi Christina,

Thank you reaching out in the user community.

Many payer sources, including Medicare and some private and commercial insurance carriers, will not pay for homecare services if you are physically able to leave your home to receive the... (More)

Hi Karyn,

Thank you for posting your question in the User Community!

Some changes in the OASIS will require the clinician to resign before they will flow to the POC. Please return to the clinician to resign/approve changes and then... (More)

Hi Christian,

Thank you for reaching out in the User Community!

Yes! We do have a physicians portal. To utilize this you would edit the physician and change the delivery method to "physicians portal". It will prompt you to add... (More)

Hi Cheryl, 

Thanks for reaching out in the User Community!

Can you tell me which date is needing to be changes so I can best answer your question? 

Hi @Christian37

Thank you for reaching out in the User Community with your question.

If you go to View>lists>physicians, you can export that list to an excel spreadsheet which will give you all of that info. Please let me know... (More)

Hi @Adela36 it is likely that you do not have the permissions for this. I suggest speaking with your admin regarding this so they can give you the proper permissions if they would like you to be able to re-open... (More)

Hi Angela,

Thank you for utilizing the User Community!

If you have a subscription to Axxess RCM/DDE you can run an eligibility check at any time on your patients. The system will automatically run Medicare Eligibility checks on the 1st... (More)