We used to have a wonderful Account Manager. Since she has left, we were told we would be reassigned, then after a few months of no response, we were asked why we need one.
We have about 100+ outstanding issues, all associated with tickets. Currently, our top 3 issues are (1) false/inconsistent information in billing (RA, Claim History, etc.), (2) EVV Times not dropping as actual time, (3) EVV uploads not showing in Sandata.
Despite our attempt to provide detailed & thorough information, outlining each step, attaching screenshots, various troubleshooting already attempted and screen shared videos - there are still misunderstandings and miscommunication.
Since we do not have an account manager - we are reaching out for more urgent assistance via the User Community.
Is anyone available to assist?