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Nicole
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Operations Manager
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Question
Home Care
Nicole
Operations Manager
Asked a question 2 months ago
Has there been changes made to the EVV feature? It seems a clean EVV In/Out was not transmitted to Sandata. This forces
...
signatures, etc. - is this correct?
Question
Home Care
Nicole
Operations Manager
Asked a question 2 months ago
Is there a new way to get to the ticketing center? The links just seem to take you in a loop.
Question
Home Care
Nicole
Operations Manager
Asked a question 11 months ago
URGENT - It seems Axxess will not display current visits on the Axxess Planner nor will it allow staff to click onto the
...
How should they document their notes?
Question
Home Care
Nicole
Operations Manager
Asked a question last year
Is anyone having issues with the system dropping scheduled time instead of Actual EVV Time to payroll and billing? This
...
since then, has become more frequent.
Question
Home Care
Home Health
Nicole
Operations Manager
Asked a question last year
Are any other super users unable to connect with the Ticketing Center? The links are stuck in a loop. Help > Submit a Ticket > Help Center > Login > Axxess Planner
Question
Home Care
Home Health
Nicole
Operations Manager
Asked a question last year
How does an Agency obtain an Account Manager? Our previous Account Manager was awesome but left Axxess in December. We have not heard back regarding a replacement.
Question
Home Care
Nicole
Operations Manager
Asked a question last year
Has anyone else been receiving bulk amounts of Axxess e-mail notifications? & Has anyone figured out how to either turn off or adjust the frequency of Axxess e-mails?
Question
Home Care
Nicole
Operations Manager
Asked a question last year
Would any other Agencies benefit from having the Home Maker Note available on the Mobile Axxess HomeCare App? Would
...
Note available in the near future?
Question
Home Care
Nicole
Operations Manager
Asked a question 2 years ago
Has anyone else notice the system is inconsistent with the ability to save and retain entered data? The system has
...
of the system one time or another.
Question
Home Care
Nicole
Operations Manager
Asked a question 2 years ago
For EDI claims using the ANSI files generated in Axxess, has anyone noticed that Box 26 - Patient's Account Number has
...
a PDF will populate the correct data.
Question
Home Care
Nicole
Operations Manager
Asked a question 2 years ago
Has anyone been having issues with payroll since the new update a few weeks ago? We have noticed a number of issues from
...
else if having issues. Thank you!
Question
Home Care
Nicole
Operations Manager
Asked a question 2 years ago
Has anyone been noticing strange or inconsistent behavior with EVV - Clocking In/Out? We have noticed a trend of missing
...
agencies encountering these issues?
Question
Home Care
Nicole
Operations Manager
Asked a question 2 years ago
Aloha! For Axxess HomeCare, when billing, has anyone else been noticing the system being off by +/- $0.01 on an invoice, claim or RA?
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Nicole 
