Nicole

209

Operations Manager

Which Axxess system do you use?  We use HomeCare & we used to have an Account Manager but since she had left a year and a half ago, we still have not received a new one.  An Account Manage... (More)

Thank you Kari for commenting on this post. We have 2 tickets submitted to Axxess & 2 tickets submitted to Sandata. We have not received any updates from Axxess regarding any findings or a ... (More)

Aloha @Terrence  The ticket we had submitted, HELP-229391, was followed up on for clarification and was then marked as an enhancement.  Although frustrating, I can understand the complexit... (More)

I agree - I do not believe communication and collaborative problem solving is a high priority. Despite our Agency and a number of Axxess' Support Team's efforts and escalation - concerns do ... (More)

If these downtimes are planned, it should be schedule and announced. Also planned with the understanding that most agencies provide 24-hour care and are in many different time zones.  If th... (More)

Aloha - Unsure if our issues around that time were related but we had submitted a ticket (HELP-227591) on July 20th regarding the following - We were having issues with visit notes not app... (More)

Aloha - We use the alert notification that allows the scheduler to continue to schedule. Most of our authorizations are hours per week. The only time this alert comes up is when the task i... (More)

Aloha Pamela, Here are some tickets that address issues regarding EVV times in the system. Some tickets are addressing this post directly and some tickets are earlier issues, foreshadowing ... (More)