What are the first 5 tiers for subscription plans? Our company setup is only showing options for > 50 patients, and I'd like to see the groupings for a smaller census.

Our VS parameters are no longer pulling to our Oasis DC documents. Company setup has been checked and enabled is marked. Appear to still be pulling to SOC visits. Anyone with the same issue? 

Our F2F encounter documentation is sent as it's own separate document. For PCR purposes we need to include this document within the PCR "packet" that Axxess creates for us. So far, the only way I have been told to do this is to schedule the F2F encounter task and attach the document to that task. The problem is the F2F task automatically goes to the portal to be sent to the MD for signature, we do not need the MD to sign this since we have the document. Is there a way to keep the F2F encounter from being sent for signature but still have a place to attach the F2F encounter so it is recognized for PCR?

Does the patient/family portal allow patients to see the plan of care or plan of care profile?

Why do medications that have been discontinued on the med profile still carry through to the auto-generated DC summary?

Also, why do medications that were entered as "new" by the nurse at the SOC visit NOT show up on the auto-generated DC summary even though the med was not discontinued by any of the providers? The meds show as discontinued as of the date the nurse discharged the patient.

When a user has the role of "office staff" assigned should that allow them to view all patients? Active, discharged, pending, etc?

Is it possible to create custom reports in Axxess that would aid in the pulling the information for data fields required for HHCAHPS surveys? Are custom reports even possible? Or does anyone use a particular report to pull this data when using an outside vendor for HHCAHPS?

The Oasis E DC (PT) scheduled do not show a section for Reconciled Medication List with questions A2123 and A2124. This was present on Oasis E DC notes done prior to 1/13/23 but does not show up on the same note type scheduled for after 1/16/23. Is this a software glitch or that section is no longer on the Oasis E discharge (PT)? Any other reason why that section would not show up on discharges to be completed?

We are saving PDF documents to Axxess chart but when we try to open that document from Axxess it does not download as a pdf but just a "file" that we then have to choose adobe to open. Is there a setting to make sure all documents in axxess are always pdfs when pulled from patient documents? These files are PDFs on our hard drives and cloud storage and open as PDFs correctly.

Another issue today unfortunately, one of our PTs does not have the option to "check for errors" when signing off his PT evals and re-evals. Because of that a PT POC is not being generated either. The SN POC has already be approved and sent to MD so PT is not pulling into that POC. Any other settings or things to check to correct that?