I have been having difficulties trying to get tickets resolved or even answer to my concerns, is anyone else having this as well?

Good evening everyone hope all is well, we are fixing to go live hopefully in February 2022. I am currently with Wellsky and want to know the time frame it takes to transfer from this EMR to Axxess? How long does it take to fully transfer all current and previous patients' information, employees, and get them trained? If anyone can please provide feedback.