Our agency tried to use the above option in the company setup and found there to be issues when the employees would work over the scheduled time.  The authorization listing would not show the correct amount of units on the schedule and evaluating the selected authorization would not resolve the issue.

We currently have a ticket open for this issue and that is not going well also.

Our agency had decided to change this option, since there are issues when it is selected, and the "engineering team" has asked how this issue was developed and to replicate it.

I had explained in the ticket that while our agency would like to use this option and need the source of the issue resolved, our agency has worked around the issue by selecting the alternate option for the time being.

Has any other agency had issues with this scheduling option?  If yes, were you given any resolution on how to correct or prevent the employee from working over the authorized units?

With our example the employee had worked over the scheduled time early in the month and the Axxess system did not give us indication that the scheduled time at the end of the month would allow the employee to work over the authorized units allowed for the client service.

We had many reports from July 15th, 16th and the 22nd of the Axxess mobile app not loading visit notes and the COVID screenings.  I had made a ticket for the 15th and 16th on the following Monday (18th) and a made a ticket for the 22nd as it was happening.

This issue have been resolved on the 22nd 3 hours after I had written a ticket, posted on the community page and called in to support about the issue.

I had described the issue with great detail but was never given any indication or reason on why this keeps happening.  Looking at the issue from my past experiences, it would seem that there is a web resource latency or availability issue.

The employees had tapped on the visit note in the Axxess app and were given the spinning circle.  The Axxess app would finally tell them "Failed to load the Note. Please try again later."

Has any other agency experienced these issues?

Axxess used to be less reliable, with this issue occurring between 2 to 6 times a month.  I am very grateful that this issue is less frequent.  However, there is no explanation on why or how this issue still exist.

Thank you

We have clients that have a set amount of units they are approved to use for services each month.  This is a very important piece of information to have a accurate count on.  Scheduling depends on this this information to put together a schedule that can a client as many hours as permitted.

It has come to our attention that some of our clients are over-scheduled and the Axxess HomeCare system is not flagging or stopping these overages from being worked.

I have a ticket open with support, but I wanted to ask if there were any other agencies that are encountering these issues?

IT was reported to me that the Desktop Axxess web portal was down for at least 2 hours.  Our agency tracked down time during the 6-7:00am and 7-8:00am hour blocks (Eastern Daylight Time Zone).  I am looking into early visit's status to check the effect this downtime had on the mobile platform.  

I was able to successfully log in at 8:38am.  I found the Axxess system to be slow but it did eventually load.

Are there any other agencies that experienced these issues this morning? 

We had a letter from FSSA state that the recertification POC must have the date of onset of each diagnosis listed for the PA recertification to be accepted.  We have not seen this issue before with any other client.  We called the support number for providers with Prior Authorizations and was told that we needed these dates for the PA to be approved.

Has any other agency had these kinds of issues?

I had submitted a ticket with URGENT preceding the title about the issue of submitting COVID-19 screenings from iOS devices yesterday with no mention of expected resolve.

About an hour later an agent from Axxess called our agency and asked for iOS version, iOS device model and Axxess version.  I gave them all the information I had available.

I'm just wanting to reach out and ask how many others are experiencing this issue?

Our agency started to receive calls about select users not able to complete the questions on the COVID-19 screening on Friday (12/10/2021).  I documented these down and then on Monday more users had called with the same issue.  I then noticed that all of the users with this issue were using iOS devices. So i submitted a ticket on the issue.

The EVV Exception Center under the Reports drop-down does NOT include any information the Sandata Aggregator has processed.

My agency is in the state of Indiana.  EVV is federally mandated for PSA visits currently and HHA visits in 2023.  When will we be able to get a report to show the status of visits sent that includes if these visits are in an incomplete status WITH the exception code that caused the incomplete status or in the verified status?

This information is said directly from Sandata to be available for the 3rd party software.  There was clear instruction on the 11/10/2021 FSSA EVV Alt-Vendor Town Meeting webinar.

The above image shows the process this information should follow for each EVV visit record.  I have not seen any information received by Axxess regarding the second blue data path.

I had the day off, but was told about the numerous issues with Axxess today.  There were issues with the mobile app getting visit notes to load, COVID screening and basic logins. The staff in the office could not load the web interface to schedule and manage visits.  The nurses could not do much when they did get logged in with their work.

I had pulled up the login screen to be presented with an error screen: 503 Service Unavailable  No server is available to handle this request.

Then later when I did get the login screen to load I noticed that there was a redirect request to a different domain.  How many domains is Axxess going to bounce around to?

It used to be from Axxess.com to then central.axxessweb.com and I think I've seen Axxess.net in some of the code breakdown. 

Now central.axxessweb.com is redirecting to identity.axxessweb.com from a page labeled Oidc - Sign-In | Axxess Router.  Page contents posted below.  OIDC is not the most ideal form of authentication for medical data...

Anyways this may be the same domain, but Axxess is still screwing with their data flow and no mention of heads-up or why or what is going on.  We, the customers, are still left in the dark.

This I ask without removing or voiding the "Submitted with Signature" statue.  I know that for the past 30 days these visits will show in the past due of the schedule on the mobile app if the visit is opened or returned to the aide.  I was looking for an answer on how to complete the visit notes that are beyond 30 days old and are returned to the aide.  These visit notes that are older than 30 days do not show in the mobile app.