Is there a way to print/save as PDF the entire client chart with all records for when you receive a request for a complete client chart & records? I know Axxess HomeHealth (AgencyCore) can do this but what about Axxess Home Care?
Where is the form that we can submit to make a correction to a user's an email?
There NEEDS to be some MAJOR consideration taken to address how Axxess uses a user's email address as their Unique Identifier for the user profile. There are many users that change email addresses for various reasons. This should have been considered a long time ago. How is this simply ignored?
Did anyone else notice when the employee phone number input fields were recently changed (now includes country code), that the Employee's profiles that had only their existing Primary Phone Number (old input) migrated into the Secondary Phone Number (new input boxes) details? This does not fundamentally break the availability of the Axxess system, but now there is extra work required to correct the mistake made by a programmer within Axxess that did not (or was not permitted to) test this update to the coding within the Axxess system.
This is just an example of how a live environment (Axxess system) that lacks the proper project management (or at least code testing) can easily cause issues. Thankfully this was a minor issue, but we are all aware of the major ones that take the whole Axxess system down.
Maybe Axxess should look into an unbiased article from PMI.org named "What is Project Management?"
It would benefit the reputation and future growth of Axxess if those in charge would heed the multiple requests to improve on response, communication, transparency of cause and preventative measures regarding issues and outages with the Axxess software.
How do you remove the new Payroll Details section from the Task Details of a visit? This was added in the 07/29/2021 update. Management does not want these details shown for our schedulers. I have already unchecked the Quick Details - View Bill Rate and Quick Details - View Pay Rate permissions. How do you remove the view of the whole Payroll Details section?