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Home CareHome HealthRevenue Cycle ManagementHospiceStaffingPatient EngagementPDGMCoronavirus (COVID-19)Axxess CARE User Group for OrganizationsAxxess CARE User Group for Clinicians

Asked a question 2 months ago

How do I get content assigned to me on the Axxess Certification Dashboard?

1 reply

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Question

Home Care

Asked a question 4 months ago

Is there any reason why a client's phone number shown under visits in the Schedule Center with the Employee view ... there a reason for this inconsistency?

1 reply

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Question

Home CareHome HealthRevenue Cycle ManagementStaffingPatient EngagementPDGMCoronavirus (COVID-19)Axxess CARE User Group for OrganizationsAxxess CARE User Group for Clinicians

Asked a question 5 months ago

Why would my ticket HELP-199596 get Completely DELETED?

1 reply 1 comment

Liked by Nicole

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Question

Home Care

Asked a question 6 months ago

How do we get the onset date for diagnosis codes to show on the printed POC? This is required by FSSA/Medicaid.

1 reply

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Question

Home Care

Asked a question 7 months ago

Is there a complete breakdown on permissions and how they are handled with system roles? More specifically for an Auditor / State Surveyor?

1 reply 1 comment

Liked by Nicole

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Question

Home Care

Asked a question 7 months ago

If a patient has a discharge for a care period ending on 01/05/2022 and a new skilled service admit on a new care period ... on the client's chart at the same time?

1 reply

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Question

Home Care

Asked a question 10 months ago

Anyone else having issues printing the Organization Schedule? After clicking on the print icon, we are given the error: ... to get your file. Please try again."

Answer

Question

Home Care

Asked a question 10 months ago

What is the process to confirm a visit note that has the Pending Co-Signature status? Will this process bring the visit note to the Submitted With Signature status?

6 comments

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Question

Home Care

Asked a question last year

How would the scheduler or QA send back a visit note for corrections to a health aide that is more than 3 weeks old?

5 comments

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Question

Home Care

Asked a question last year

How would make a task only show on Tuesdays and Thursday within the mobile application visit note, when the client has visits all week?

5 comments

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Question

Home Care

Asked a question last year

Is there any way to improve COVID-19 screenings? They are not loading on mobile devices?

1 reply 5 comments

Liked by Christine Hernandez

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Question

Home Care

Asked a question last year

Are other agencies experiencing issue with the mobile applications pulling data for covid-19 screening and visit notes?

1 comment

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Question

Home Care

Asked a question 2 years ago

Does anyone how to find the visits that are scheduled under the Auth. No. = No Auth., Date Range = No Auth. and Auth. ... this report for these No Auth. units.

Answer

Question

Home Care

Asked a question 2 years ago

Are any other agencies having issues with the scheduler in Axxess HomeCare not show who scheduled visits (Scheduler:N/A) ... a ticket that is currently 30 days old.

8 comments

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Question

Home Care

Asked a question 2 years ago

Is there a documented process to change a user's email?

1 reply

Answer

Question

Home Care

Asked a question 2 years ago

Are any other agencies having current issues accessing Visit Notes and COVID-19 screening? This is the same issue we ... members not able to perform their work.

10 comments

Liked by Kelly Chastain

Answer

Question

Home Care

Asked a question 2 years ago

Is there a method to input a medication that has a sliding scale?

2 replies

Answer

Question

Home Care

Asked a question 2 years ago

What is the best method or resource to have a reoccurring urgent issue resolved?

3 comments

Liked by David

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Question

Asked a question 2 years ago

Do any other agencies experience frequent system outages? It is 10:48am EST on 10/29/2020 and our HomeCare agency portal ... been unavailable for 30 minutes now.

1 reply 3 comments

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Terrence
568
IT Admin

Need More Help?

Do you have questions for Terrence?

How do I get content assigned to me on the Axxess Certification Dashboard?

Is there any reason why a client's phone number shown under visits in the Schedule Center with the Employee view ... there a reason for this inconsistency?

Why would my ticket HELP-199596 get Completely DELETED?

How do we get the onset date for diagnosis codes to show on the printed POC? This is required by FSSA/Medicaid.

Is there a complete breakdown on permissions and how they are handled with system roles? More specifically for an Auditor / State Surveyor?

If a patient has a discharge for a care period ending on 01/05/2022 and a new skilled service admit on a new care period ... on the client's chart at the same time?

Anyone else having issues printing the Organization Schedule? After clicking on the print icon, we are given the error: ... to get your file. Please try again."

What is the process to confirm a visit note that has the Pending Co-Signature status? Will this process bring the visit note to the Submitted With Signature status?

How would the scheduler or QA send back a visit note for corrections to a health aide that is more than 3 weeks old?

How would make a task only show on Tuesdays and Thursday within the mobile application visit note, when the client has visits all week?

Is there any way to improve COVID-19 screenings? They are not loading on mobile devices?

Are other agencies experiencing issue with the mobile applications pulling data for covid-19 screening and visit notes?

Does anyone how to find the visits that are scheduled under the Auth. No. = No Auth., Date Range = No Auth. and Auth. ... this report for these No Auth. units.

Are any other agencies having issues with the scheduler in Axxess HomeCare not show who scheduled visits (Scheduler:N/A) ... a ticket that is currently 30 days old.

Is there a documented process to change a user's email?

Are any other agencies having current issues accessing Visit Notes and COVID-19 screening? This is the same issue we ... members not able to perform their work.

Is there a method to input a medication that has a sliding scale?

What is the best method or resource to have a reoccurring urgent issue resolved?

Do any other agencies experience frequent system outages? It is 10:48am EST on 10/29/2020 and our HomeCare agency portal ... been unavailable for 30 minutes now.

Terrence 568 IT Admin

Need More Help?

Do you have questions for Terrence?

Terrence
568
IT Admin