Terrence (terrence)

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We were having many issues around the same time. I made a ticket on the issue. Now the issues we were experiencing are gone and I was told that no one else was having issues. Rest assured,... (More)

Discussion

Home HealthHome Care

Terrence

Posted 2 months ago

Whatever has changed in the Axxess system, now allows the mobile app to work again. Multiple different Android and iOS devices had reported this issue today. It works now, so everyone... (More)

Discussion

Home HealthHome Care

Terrence

Posted 2 months ago

Hello Stephanie,

I already submitted a ticket on the issue. Log out of the mobile app on a device then try to log back in.

Discussion

Home Health

Terrence

Posted 3 months ago

Hello @Tracy There simply isn't one. Not one that I have found defined in their TOS. There also isn't a defined expected uptime in their TOS. I have read it through many times now and a... (More)

Discussion

Home Care

Terrence

Posted 9 months ago

This issue may be resolved. I am requesting any agency that has experienced this issue to comment with their finds.

Thank you all,

Have a Blessed New Year!!

Discussion

Home HealthHome CareHospice

Terrence

Posted 9 months ago

UPDATE 01/05/2022 I am told that this issue has been resolved. I have been unable to test this yet. Has any other agency that experienced this issue been able to confirm if the issue is r... (More)

Discussion

Home HealthHome CareHospiceStaffingPatient EngagementRevenue Cycle Management

Terrence

Posted 9 months ago

An Update to this ticket - it seems this ticket has been resolved. I attempted a couple tests to determine if this is true and so far it is. The Signature is not being copied to a new visi... (More)

Discussion

Home HealthHome CareHospiceStaffingPatient EngagementRevenue Cycle Management

Terrence

Posted 9 months ago

He @Alex I'm told they are working on it. I will let you know if I notice that the issue has been resolved. (More)

Discussion

Home HealthHome CareHospiceStaffingPatient EngagementRevenue Cycle Management

Terrence

Posted 9 months ago

Hello @Pamela The ticket is: HELP-253359 This is likely a system-wide issue, that is the reason I included Hospice along with Home Health and Home Care. Thank you (More)

Discussion

Home Health

Terrence

Posted 11 months ago

Our agency was having issues with the Axxess app yesterday. I posted a discussion post on it.

Terrence
699
IT Admin

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Terrence 699 IT Admin

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Terrence
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