Terrence

263

IT Admin

I always ask for the ETA and am given one of the same generic answers "we are working on the issue".  I'm just glad to see the ticket center back up today. Let us pray it stays up and that ... (More)

The Axxess Home Care system is also having many similar system issues.  The Ticket system has been down all day, can't put in a Ticket for that one.  Phone support is almost impossible to ge... (More)

This is the message I have been trying to get through to those in charge at Axxess for some time now.  I don't understand why or how Axxess, an online software company, expects to continue g... (More)

@Nancy  Looks like the Ticket system is broken again. :( I was getting a flood of emails for every ticket that I had opened on their system.  That's more than 100 tickets spanning 2 years. ... (More)

Hello @Carol check out the post I put up a couple hours ago. https://community.axxess.com/post/i-can-not-access-our-ticket-system-615486517a74b12643cd18a6 It would appear that the Ticket sy... (More)

It would appear that the Ticket system is back up.  I had received a flood of emails about tickets recently closed and now I can log into the Ticket system. The drop down menu option for [H... (More)

@Sharon  If you want to talk to a person from their phone system, I pressed 4 for Sales.  (Priorities - If this is the only department answering phones, I guess) I spoke with Luke and he wa... (More)

I called the Support phone number (214) 575-7711 only to wait on hold for 10 minutes then be transferred to a Voicemail.  This is another issue that leaves our agency (Axxess's Customer) wit... (More)