Terrence

154

IT Admin

Hello Shawn, I am a fellow Axxess user.  Our agency uses the HomeCare software.  To clarify your question, are you asking about the "Today's Visits Map" within the "Axxess Planner" (first s... (More)

@Cullie Poseria The Axxess HomeCare app, t answer your question.  Thank you for the link, but the issue is that this information supplied is outdated.  There have been many changes to the Ho... (More)

@Dioni  The Axxess HomeCare application has changed since 2017.  Can we request an updated version of this documentation? Thank you (More)

@Deborah  Pinning the advertisement for this meeting above the posts of issues does not fix the problem.  I would like to see an event to discuss the steps Axxess will take to be a more rel... (More)

Our agency has been submitting tickets on this for months now.  Some days Axxess HomeHealth works ok, then an hour later, we get calls from health aides saying they cannot clock out or acces... (More)

I don't understand why Axxess does not make this a bigger priority.  Instead it would seem that most of their resources are focused on making new features and different software types.  I wo... (More)

Hello @Temi, Is this process the same in Axxess HomeCare?  The steps listed are referencing to Axxess Home Health (AgencyCore).  I can't find a write-up in the Axxess HomeCare Help Center f... (More)

01-13-2021 1:13pm EST. This same issue is occurring again. Our health aides on mobile devices are able to clock into visits but are not able to clock out of visits. (More)

It looks like the system is function correctly now.  We had our first report of an issue at 1:50pm EST.  There were several health aides that reported issues during this period.  Then at 3:0... (More)

@Shradha Aiyer  Thank you, that would be greatly appreciated.   Thank you, Terrence Cheeseman, IT Admin. Heaven Sent Home Health Care (More)