I have 2 remits in eServices that are not showing up in Axxess. Is this a Medicare thing or an Axxess thing? Anyone else experiencing this?
Dru Thomas 117
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I can't get the Black screen to create a session so I can login. Is this an AXXESS issue or a Palmetto issue?
Does anyone know how to generate an 837 in AXXESS Home Health?
I have two Humana claims that will not generate due to "Oasis Exported" boxes still having the red "x" even though all Oasis's have been exported. Support is telling me to delete all claims from the start of care and re-create the claims. The issue I have with this advise is the previous claims have all been paid, so that means those claims generated perfectly fine. Anyone else have this issue before and if so, did deleting claims and recreating them resolve the issue?
The PCR was updated and it seemed to have alleviated the verifying process, however, another issue has popped up. We can't add the JMH that precedes the UTN. I am deathly scared to submit claims thinking that Palmetto will see the UTNs as not matching and will send the claims to ADR status. Does anyone have any thoughts about this?
I have had utter hell with Axxess and getting my DDE credentials linked to our new Hospice company. They were absolutely no help whatsoever. I (I cannot stress the I enough) finally got my credentials linked to the new Hospice PTAN and can at least see my claims in the black screen now. So, I input my credentials into the Axxess DDE thinking that in a day or two, I would be able to see my patients and the claim status of claims that are in the DDE as we speak. Nope, did not happen. So, I created a ticket on Wednesday March 30th asking for assistance in getting my credentials linked to the Axxess DDE and nothing but Crickets! I have asked on two separate occasions for an update and still nothing but Crickets! The ticket is HELP-205858.
I prefer to bill my NOEs directly into the Black Screen due to receiving instant confirmation that the NOE was received. Plus, it takes less information in the Black Screen to get it submitted. The problem I am facing with Axxess is there is no way to manually mark the NOE as Submitted in the solution. I have submitted a few tickets and the resolution Axxess suggests is to go ahead and click on submit, so that the NOE will show as submitted. Axxess claims that this will not result in a duplicated claim, but I have proof that this is EXACTLY the case. If I can submit a Home Health NOA directly into the black screen and then come back to the solution and mark it as submitted, then why can Axxess not incorporate this into the Hospice Solution? I would also love to be able to mark the NOE as Paid/Processed once Medicare Finalizes it. I would love to be able to manually mark ANY claim as submitted for that matter. It would also be helpful if there was a place to keep notes with particular claims. I use KANTIME/IMARK as well and this platform has the ability to do all of this, so I am curious as to why Axxess does not offer this?
Axxess DDE is not pulling data from the DDE accurately. There was a system failure for several days and Axxess DDE has not updated claims that were submitted during that time frame. Axxess DDE is showing 23 RTPs that I have corrected in the black screen and are processing. I have had multiple tickets out with no resolution. Anyone else experiencing this? Once again, you would think that the industry leading software solution would want to live up to that title. Yet, here we are.
Does anyone know if the MA plan companies, Humana, Aetna, UHC, etc are implementing the NOA rules? I know sometimes they lag behind Medicare.
For the new NOA rules, billing periods beginning 1/1/22 require an NOA and not a RAP. In my billing center, those periods are showing up and I have no way of submitting the NOA. Do we have to wait until January to be able to submit the NOA? Of course, I have created a ticket and I am sure it will take days before I get a response. I cannot find anything in the help center that addresses this.
UPDATE: AXXESS responded to my ticket...record time...but it is a canned response directing me to the Coming Soon Section of the help center. I have included a screenshot of the that. Doesn't give much info...you would think a "world leader" would already have these updates in place so we can continue to run our business!