Axxess DDE is not pulling data from the DDE accurately. There was a system failure for several days and Axxess DDE has not updated claims that were submitted during that time frame. Axxess DDE is showing 23 RTPs that I have corrected in the black screen and are processing. I have had multiple tickets out with no resolution. Anyone else experiencing this? Once again, you would think that the industry leading software solution would want to live up to that title. Yet, here we are.
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Does anyone know if the MA plan companies, Humana, Aetna, UHC, etc are implementing the NOA rules? I know sometimes they lag behind Medicare.
For the new NOA rules, billing periods beginning 1/1/22 require an NOA and not a RAP. In my billing center, those periods are showing up and I have no way of submitting the NOA. Do we have to wait until January to be able to submit the NOA? Of course, I have created a ticket and I am sure it will take days before I get a response. I cannot find anything in the help center that addresses this.
UPDATE: AXXESS responded to my ticket...record time...but it is a canned response directing me to the Coming Soon Section of the help center. I have included a screenshot of the that. Doesn't give much info...you would think a "world leader" would already have these updates in place so we can continue to run our business!
I cannot get my remittances to load, and the billing center is being very sketchy today. Anyone else having these issues? So frustrating to waste time on loading the remittances to only have them either disappear or not load the individual remittance once I click on view details.
Anyone else having issues with their claims actually getting to the DDE? Most of my claims are sitting in the outbox in Axxess DDE. RAPs need to be submitted and accepted within 5 days. I submitted a ticket Saturday, and so far the only response is the canned response they give.
Are any of you able to submit claims electronically using the HomeCare Portal? I have been trying for two months to do this and I still cannot. I am trying to submit claims to TriWest Non Skilled. I keep getting an error message that says: "Incorrect Data !! Please check your claim information and try again. Just curious if any of you have experienced this and how you fixed the issue.
Does anyone know of a way that I can build the claim in Axxess and then download the raw EDI files so that I can submit the data through Availity? I have had issues with one patient who has Aetna. The claims never make it out of Axxess. I have asked Axxess for help on this (multiple tickets and phone calls) for months and there is still no resolution. I am running out of time to get this patient billed (that's right, I have claims from last year that need to be billed). I have even tried to just download the claims and mail or fax them. However, the downloaded claims are not populating the attending physician, so that won't work (created a ticket on this issue, no resolution as of yet). As you might can tell, I am a little frustrated with Axxess.